ITService Packages

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White Glove Preferred Hourly
8:00am – 5:OOpm (on demand) HelpDesk arrow arrow
Ticketing Tool for Managing IT Support Requests arrow arrow
In-Depth Descriptions on All IT Related Tickets and Projects arrow arrow
Dedicated Client Lead Engineer Provided arrow arrow
Virtual CIO Services arrow
Design and Architecture Planning and Budgeting arrow
24 x 7 System and Network Monitoring arrow arrow
IT Reporting arrow arrow
IT Diagrams and Documentation arrow
Desktop, Laptop and Server Patch Management arrow
Mobile Device Management arrow arrow
Pre-Scheduled Onsite Support arrow arrow
Schedule IT Management Reviews arrow
IT Backup and Continuity Management arrow
Facilities and Server Room Management arrow arrow
Procurement Support arrow arrow
Managed Firewall (optional) arrow
Managed Antivirus (optional) arrow
Inventory Tracking arrow
IT Best Practice Coaching and Training arrow
Unlimited Support Hours arrow
Compliance Readiness arrow
Provide Intermediary Support for Line of Business Applications arrow
IT Policy review arrow
Access to Discounted Hourly Services arrow arrow
Access to After Hours Support arrow
  • white-glove

    White Glove

    As part of our top-of-the-line service offering, we’ll take care of everything IT. This is an all you can eat, full service “outsourced IT department” solution for a fixed monthly price – regardless of the number of hours spent working on your IT each month.

  • Preferred


    This package focuses on the core IT priorities of your organization and provides essential proactive IT management. This service option fits well with organizations that already have an IT team, supplementing your existing support with assistance and advice from our expert technicians.

  • Hourly


    While we recommend more proactive IT service packages in order to guarantee your business always has the support you need, CyberStreams provides hourly IT services on a project-to-project basis.